What are OEKO-TEX fabrics?
OEKO-TEX fabric are certified non-hazardous end-products and all of their components. Products that carry the Standard 100 label have been tested and proven free of harmful levels of toxic substances.
Do you want your product to be personalized with the baby’s name?
Write us an email to info@babyroc.me to make it happen!
Delivery time for a personalized item(s) will be 7-10 business days.
How to return or exchange a product?
We accept changes or refunds within 7 days from the time you received the order. You can claim an exchange or refund by writing us at sales@babyroc.me.
The items will be accepted for refund or exchange when received back in perfect condition, in the original packaging, with original tags and they had not been worn or washed. They can be shipped back to our address and we will cover the cost of the new product’s shipment to you, if there is an exchange case.
We do not offer refunds on personalized items.
What shipping options are available?
We offer next day and standard (up to 3 business days) delivery across UAE. Our shipping rates are:
Dubai
– Next day delivery: AED 25.00
– Standard delivery: AED 15.00
Other Emirates
– Next day delivery: AED 25.00
– Standard delivery: AED 20.00
If your order is above AED 300.00 you get FREE standard shipping!
How long will it take to receive my order?
Next Day Delivery
Orders placed before 2:00 PM UAE time will be delivered the next business day between 12:00 PM to 10:00 PM.
Standard Delivery
Orders placed before 4:00 PM UAE time will be processed the same day. Once your order is dispatched, it may take up to 3 business days to be delivered.
* If you require your order to arrive on a certain date, you have any questions or you urgently need your product(s) to arrive, kindly get in touch with us at +971 557 361 938 or info@babyroc.me
What can I do if the product is out of stock?
If the product you would like to purchase is out of stock, kindly send us an email to info@babyroc.me so we can do our best to make it for you at the earliest, or offer some other print options.
Do you ship internationally?
We can ship internationally on request, please email us on info@babyroc.me for a quote.
What payment methods are accepted?
We accept VISA and MASTERCARD payments online.
Do I have to pay anything to return my item(s)?
A delivery fee of AED 30 will be charged to exchange or return an item. You can also deliver the item back to our location in Jumeirah Heights at no extra cost.
Any other questions or suggestions?
Kindly contact us at info@babyroc.me to share your thoughts or ideas. We love to hear from you!
